SA / EN
SA / EN
Free personalized adjustments, anytime
We want your new shades to fit and feel as amazing as they look. We’ll help keep your sunglasses in great condition. Bring them in for a complimentary adjustment at any Sunglass Hut store. Just walk up to the counter and ask.
At our store, anytime - our treat
We want your shades to look as good as they did the day you bought them. Just bring them in for a complimentary cleaning; anytime, our treat. We are happy to help you look your best.
Just bring your receipt within 30 days, no questions asked
Sometimes things just don't work out. And we totally understand. If you're not thrilled with your purchase, you've got 30 days from the original purchase date to return your purchased sunglasses in original condition to Sunglass Hut for either a full refund or an exchange.
You'll just need your proof of purchase and original packaging.
Returns and exchanges only apply to items that Sunglass Hut sells. Gift cards are non-refundable, and cannot be replaced in the event of loss, theft or damage. Our easy returns promise does not apply if you have broken or damaged the sunglasses in any way.
It cannot be used or combined with any other offer, discount or promotion.
50% off a new pair if you damage your shades within 1 year
Occasionally sunglasses break. It's sad but true. So if you break or damage your purchased sunglasses within 12 months of the date of purchase, our replacement Coverage is available. This replacement discount is 50% of the full retail price paid at the time of purchase for the damaged sunglasses towards the purchase of a new replacement pair.That’s right: a new pair at 50% off!
Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the original date of purchase. Replacement pairs must be of equal or greater value than the original purchase pair.
Discount may not be combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the 12-month period following the original purchase date. Proof of purchase must be presented. Certain exclusions may apply; see associate for additional details.
Trade in pairs that don't meet the highest standards for up to two years
Sunglasses are protected by a 2 year manufacturer's warranty. Sunglass Hut will honor manufacturer warranties that cover defects in material or workmanship on the frames, on condition that the original proof of purchase is provided. The warranty does not apply to lose or missing screws, scratched lenses, loose, damaged or missing nose pieces and nose pads. Alteration of products will void warranty. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer to determine whether or not you are entitled to a warranty claim.
Should you require a warranty assessment please call 0861 000 850 or email warranty@za.sunglasshut.com and we will collect from your home or business address within South Africa.
Our Sunglass Hut – Perfect Pair Promise applies only to purchases of sunglass products by customers. It does not apply to commercial purchasers or resellers of sunglass products. Our Perfect Pair Promise does not apply to sunglasses sold as “imperfect” or “as-is merchandise”. All claims are subject to the returned sunglass product being genuine and unaltered.
It does not apply in the case of lost or stolen sunglasses or where Proof of Purchase is not provided. All claims must be made within the stipulated timeframe from the date of purchase.
To make a claim the customer must return the sunglass product to any Sunglass Hut retail store in the country where the product has been purchased. Please note; it will be sent to the customer care centre as warranties are centralized.
If for any reason the customer cannot return the sunglass product to the original Sunglass Hut retail store, the customer should contact Sunglass Hut customer service at +27 86 100 0850.
Any refunds will be provided with the same method of the payment . The refund amount will be the amount of the original retail price paid by the customer as evidenced in the provided Proof of Purchase document.Where the original purchase was made by gift card, a replacement gift card will be provided.
The customer agrees to transfer ownership of the returned sunglass product to the Sunglass Hut retail store. The returned sunglass product will not be given back to the customer.
The Sunglass Hut retail store will assess the sunglasses to determine whether the claim falls within the terms of the Sunglass Hut – Perfect Pair Promise (30 days). It may be necessary for Sunglass Hut to return the sunglasses to the manufacturer to determine if the customer is entitled to a warranty claim. The Sunglass Hut retail store will in any case offer assistance for 24 months from the date of purchase, despite any shorter term of the manufacturer’s warranty. The Sunglass Hut – Perfect Pair Promise does not exclude or otherwise limit the terms of any manufacturer warranty. Sunglass Hut reserves the right in its discretion to cancel or modify the terms of the Perfect Pair Promise at any time.
For customers who are covered by customer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut – Perfect Pair Promise are in addition to all rights and remedies conveyed by such customer protection laws and regulations. The Sunglass Hut – Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the customer conveyed by such customer protection laws and regulations.
For customer queries or support contact Sunglass Hut customer service at +27 86 100 0850 or warranty@za.sunglasshut.com
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