“Sunglass Hut”, wholly owned by Luxottica group SPA, is a global retail chain for sale of Luxottica branded eyewear and accessories (“Luxottica products”). In South Africa, Rod Retail Private Limited (“ROD”) has entered into a License Agreement with Luxottica Group SPA and a Supply agreement with Luxottica South Africa Eyewear Private Limited (Luxottica South Africa) for the operation of retail chain named “Sunglass Hut” for sale of Luxottica branded eyewear and accessories (“Luxottica products”).
Rod Retail Private Limited (“ROD”) is a premier player in the South africa retail sector which came into existence in 2007. In view of exploring the luxury eyewear retail sector, ROD has entered into distributor agreement with Luxottica South Africa Eyewear Private Limited (Luxottica South Africa) for the operation of retail chain named “Sunglass Hut” (wholly owned by Luxottica group SPA) for sale of Luxottica branded eyewear and accessories (“Luxottica products”) in South africa .
This website (“Website”) has been set up and is operated and maintained by ROD for the purpose of display of Luxottica products to be sold by ROD at their retail store “Sunglass Hut” for end consumers. The terms “We” / “Us” / “Our” used in this Policy refer to “ROD” and the terms “You”, “Your”, “Yourself” in this Policy refers to the users of the Website of Luxottica Products on the Website.
TYPES OF USER
1.Collection of “Information”: ROD may request for, collect or gather such “Information” (which shall include data) as it deems necessary, relevant or incidental for rendering an improved shopping experience to users and for other purposes as specified in Paragraph 6 below.
2.Personal Information: Such “Information” may include Personal Information relating to users such as: (a) user’s name, address, telephone number, e-mail address, postal address, delivery address (if different), gender, purchase history etc. (b) financial information such as bank account or creditor debit-card information; (c) physical condition of user; (d) a description of the item requested or purchased;(e) the internet protocol (“IP”) address of your computer; (f) Any other “sensitive personal data or information” relating to the user as defined under the applicable Rules under the Act.
3.Non-personal information: ROD may also collect certain non-personal Information from the user, when the user visits and / or uses the Website. Such non-personal Information would include but not be limited to information such as geographical location of user, IP address, type of browser, operating system of user’s device, details of usage of Website etc. Such non-personal Information is collected through various ways including “cookies” as more particularly discussed hereinafter. Such information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the on-line experience and plan advertising and promotions.
This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics use “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google servers.
The IP-anonymisation is active on this Website. Please note that on this Website, Google Analytics code is supplemented by “-anonymizelp();” to ensure an anonymized collection of IP addresses (so called IP-masking).
Google will use this information on behalf of the operator of this Website for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing them other services relating to Website activity and internet usage.
4.Internet database: ROD has created an Internet database to allow consumers to store their personal information and retain email preferences. Registration is entirely voluntary and you have the ability to correct or delete the information at any time. This information can be accessed through the “My Account” section of the site.
MODES OF COLLECTION OF USER
The Information referred to above may be collected or received by ROD (a) directly from the user, when the user either provides any specific information on the Website; or (b) from use of the Website by the user; or (c) from third parties who have collected any Information relating to the user, and who have shared it with ROD.
There are times when you may provide information to us voluntarily, otherwise than through use of the Website. This occurs when you provide your feedback to us though e-mails, return forms, letters or telephone calls. We may use this information to respond to your query and to keep track of customer feedback.
COLLECTION AND USAGE OF INFORMATION
ROD may collect, store and use Information for any purpose as may be permissible under Applicable Laws, including but limited to the following:
(a) Facilitation of your use of the Website, handling and execution of customer inquiries, communication with user about Luxottica products etc.;
(c) Maintain accounts of the user, display contents inputted by user such as user profile, user wishlist etc.;
(d) Help recommend any product to the user and services that may be of interest to him / her;
(e) Personalize your experience on the Website by presenting advertisements, products and offers tailored to your preferences;
(f) Customization, administration etc. of the Website, location of errors, Website testing, data analysis for the Website etc;
(g) Provision of various services on the Website;
(h) To protect integrity of the Website, improve our platform, prevent or detect fraud or abuse of our Website;
(i) To conduct analytical studies on various aspects including user behavior, user preferences etc.
(j) Enable third parties to carry out technical, logistical or other functions on our behalf;
(k) To permit employees of ROD to contact users, and enable them to inform about the products newly launched, resolve user queries, issues, grievances etc;
(l) To trace computer resources of any person for the purposes of determining compliance with the provisions of the Information Technology Act, 2000 and / or any other law for the time being in force.
RETENTION OF USER INFORMATION
ROD consider Information about its customers as an important part of its business. Accordingly, ROD shall not engage in sale of Information relating to users to third parties. However, ROD may share user information third parties in the circumstances specified herein below, after reasonably assuring itself that such third parties have undertaken to maintain confidentiality of Personal Information relating to the users:
(a) Third Party Service Providers: ROD may engage third party service providers to render various services and perform various function in relation to the business undertaken on the Website, and / or for the Purpose(s) discussed above. For instance, ROD may engage third party services providers for maintenance of its website, analyzing data, providing marketing assistance, provision of customer services etc. Such third party service providers/retailers would have access to Personal Information of users for the purpose of performing their functions / rendering their services etc.
(c) Government Agency: ROD may share any Information relating to users (i) with Government agencies mandated under the law to obtain Information relating to users from ROD; (ii) any third party, when ROD is required to disclose the same under an order of a Government or judicial authority under any law for the time being in force, or where such disclosure is necessary for the compliance of a legal obligation.
(d) ROD may share the Information relating to customers with Luxottica and its group companies, for or connection with any of the Purposes specified in Paragraph above.
(e) With User Consent: Without prejudice to the aforesaid, ROD may disclose Personal Information relating to the user with his / her consent. For this purpose, ROD may send a prior notice to the user before sharing Personal Information relating to the user with third parties. In case no objection or intimation is received from the User, ROD would presume that User has granted its consent for sharing of said Information with third parties.
ROD will share your Personal Information internally with those staff members who need it to complete your queries or carry out your instructions regarding the receipt of marketing information.
ROD shall keep sensitive personal data or information for only as long as the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
SECURITY PRACTICES AND PROCEDURES FOR PROTECTION OF INFORMATION
In order to make every effort to ensure that your experience at in.sunglasshut.com is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).
ROD follows the International Standard IS/ISO/IEC 27001 on "Information Technology - Security Techniques - Information Security Management System – Requirements” for ensuring protection of user Information in its possession.
To be sure you’re browsing secure pages for transactions, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the Web site address to indicate that you are in a secure environment
ACCURACY AND PROTECTION OF PERSONAL INFORMATION
ROD relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, apprise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.
In order to ensure compliance with these policies, ROD has appointed a Privacy Officer to oversee all aspects of its privacy policies and practices. If you are dissatisfied with ROD’s privacy policies or practices, you should send a written request or complaint to the Privacy Officer
The Privacy Officer will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify the Privacy Officer, who will ensure the information is updated. In case of a complaint, the Privacy Officer will take corrective action (if necessary) and will advise you of the steps taken to correct the problem. If you are still unsatisfied with the actions taken, you may be entitled to make a written complaint to the appropriate government or legislative body.
SAFETY AND SECURITY TIPS
Protect your passwords.